TERMS AND CONDITIONS

Your use of this site and purchase of tickets and attendance at our event is subject to the following terms and conditions.

* When tickets are being collected at the box office, we ask that the cardholder presents the card that the tickets were booked on as identification. Any other forms of i.d. or letters of authorization are taken at your own risk and may result in the tickets being withheld at the box office.

* In the event that your tickets are lost in the post and duplicates are arranged for collection at the box office, these will only be given out to the cardholder upon production of the card that was used to make the booking.

* Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed

* In the event of the cancellation of an event by the organiser/promoter (ie a cancellation due to circumstances beyond the ticket agents control), You will only be entitled to a refund of the face value of the ticket. We will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, by checking on this website or calling on 0871 218 0282, and we cannot guarantee that we will inform the customer by any other measns, of any changes to the event date, time or venue.

*In the event of cancellation of the events due to an act of God (ie hurricane/ earthquake) or a serious health or safety emergency (eg outbreak of Foot and Mouth, threat of terrorist act where police have advised the organisers to cancel), which is beyond our control then no refund will be payable.

*We advise the use of secure mail when returning tickets. On receipt, the selling agent will refund the customer the face value of the tickets using the same method as used to purchase them.

* If an event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the customer wish to attend the revised event. If not, your ticket agent will refund the face value of the tickets. Your ticket agents will try to notify all purchasers by phone, email or in writing (using the details provided at the time of ordering) to advise on the validity of the tickets and the procedure for obtaining a refund. Refund requests will usually be accepted up until 1 week prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a change at short notice (within 1 week of the event) your agent will try to notify purchasers of the conditions that apply, and offer a refund if these are not agreeable. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and your ticket agent cannot guarantee that you will be informed of any changes to the event date, time or venue.

* No duplicate tickets will be issued to replace lost or stolen tickets.

* Customers are advised to check their purchase upon receipt.

* It is the responsibility of the customer to inform the ticket agent of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.

* The right to admission to an event is reserved by London Bike Festival and the event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. No refunds will be offered to customers who are refused entry or ejected from our event and venue on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

* Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.

*Tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification and will result in the tickets becoming invalid and as such may be destroyed by us.

* If tickets that are despatched are returned as "addressee unknown", we reserve the right to cancel the order.

* In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.

* We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.

* We will not share your personal information for marketing or any other purposes without your consent unless where required by law. If you have registered your interest with us and/or any of our associated companies, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. IF YOU DO NOT WISH TO RECEIVE FURTHER UPDATES PLEASE CLICK HERE. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.

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